Frequently asked questions
Is it really safe for the puppy?
We receive many inquiries on the process of shipping a puppy -individuals often wonder if it is safe and how it works.
Won't he/she be scared?
How long does it take?
Won't it be difficult for the puppy having to be all alone in a crate for so long?
This is how we explain the shipping process to individuals to help them feel more at ease with the process of getting a puppy
Shipping a Puppy Is Very safe: See Below Details
STEP BY STEP PROCEDURE TO GETTING YOUR PUPPY
I) You want to purchase a puppy,
II) You visit our website, on the “Available Puppies” page, you will find a list of all puppies we have available at the moment. Use the contact form to let us know the puppy you are interested in. You can find the contact form by clicking on “contact us” on the website
III) Once we receive your inquiry, an agent will contact you within 24 hours Max, to confirm that your puppy has been put on hold if you wish to purchase at a later date (seven days Max) or provide you your sales contract, guarantee and an invoice if you wish to purchase immediately.
IV) we will within 2 business days of receiving payment, confirm your order, process all required paperwork, have our license veterinarian perform a last-minute routine check-up on your puppy and we book the flight for a Monday, Wednesday or Friday (You may indicate which day suits you best).
V) Once the flight is booked, we will provide you with the flight number, date and time of departure and arrival as well as all info you will require to pick up the puppy upon arrival
VI) Within 24 hours of takeoff, our staff will place a follow-up call to confirm that your pet arrived safely and that you have taken possession of your pet.
VII) As a matter of routine, don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hours of arrival.
Thanks, and we look forward to developing a cordial relation with you and your new puppy.
Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually we think it is harder for us than the puppy(s). With my many years of shipping experience, we know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction. Most importantly the puppies do not travel by themselves, they travel along with an agent also referred to as a *Puppy Nanny*, who carters for the puppies making sure they are offered food, clean water and other treats during the flight right up to the time the puppy is delivered to the destination.
The average flight is approximately 4 to 6 hours. We always ask about any delays or layovers and know the exact times and departures of the flights, so we know where the puppies are and we are able to give you the information as well.
The puppies will arrive the same day as it is sent--usually a few hours. We have a big fluffy bed of shredded newspapers in the crate for the puppy/puppies to nestle in as well as a blanket which has the mothers smell. We usually include a pig's ear chew (they love them), and a toy or sock with my scent on it--to help the pup feel secure.
We consider shipping as an option and we make the shipping arrangements; this is because most often we find suitable homes for our puppies but they might not be located within a driving distance. I can guess what question you have in mind right now, 'Flying a Puppy'! Is it safe? This question is often asked. We certainly wouldn't consider it if it wasn't.
"We asked this question to the agents of the shipping company on our first attempt to ship a puppy some couple of years back, and this was the answer we got "When we book a flight for a puppy it is only on safe and approved Airlines that have pet-safe programs that Follow USDA guidelines " The puppy will have the same air as the pilot flying the plane & someone will be there to cater for him/her on board and off the plane until delivery is completed.
When we go to book a flight for our pets, we always call ahead and find the most direct flight available (much as if you were looking for a flight for yourself) Our puppies have always arrived safe and sound in their new homes, he even went further to say that "it is better and more comfortable to fly a puppy on a 2-6 hours flight than drive with that puppy for 4 hours or more". And that we believe so much because we know they are professionals and will deliver the puppy safely.
Thanks and we look forward to developing a cordial relation with you and your new puppy. Everyone of our puppies will always be a part of our extended family.
The flight option will require you to pick up your puppy at the cargo terminal closest to your destination. Although we try to deliver to every airport possible, there are limits on how far and to which airport we can send our puppies to. This can change without notice due to the airline’s policy, or change of flights, change of airplanes that can or cannot accommodate puppies in an area designated for pets and not in the cargo.
You will be picking up the puppy from the airport cargo office. We do reach out to the cargo office before we ship the puppy to confirmation for us. This is to make sure the 'Okay to Forward' has been made and confirming that someone will be present for a pickup at the airline. This is a requirement for the airline to board the puppy and make sure the puppy is not stranded.
Safety is our Top priority. For many years in business and being the most known online pet shop for Pom puppies, all our puppies have been delivered safely. We have the right to delay the delivery date if it risks a puppy's health to delivery earlier.
- A pets vet Specialist will first look to see where the closest airport is to ship your puppy. (We only ship puppies via airlines that implement a Pet Safe Program)
- After choosing an airport, we will begin coordinating all schedules & considerations between you and us.
- We will then book your flight and send you an email itinerary of all of the times, flights, schedules & your pick up location.
- The day of your puppy’s journey, we will take him/her with all facility and transport him/her to the airport.
- Once all of the paperwork is filled out and your puppy is checked in at the airport, you will receive an email and/or phone call letting you know how everything is going.
- During the day of the flight, we will continually be updating you on the progress of the flight schedules until your puppy arrives safely in your arms.